Information We Collect

We collect different types of information depending on how you interact with our services. Some you give us directly, others we gather automatically as you use our platform.

Personal Information You Provide

When you register for our courses or contact us, you might share:

• Your name, email address, and phone number
• Postal address (322 Wecker Rd, Carindale QLD 4152, Australia for billing purposes)
• Payment details when you purchase study materials
• Learning preferences and financial literacy goals
• Communication history with our team

Automatically Collected Data

Our website collects technical information to improve your experience:

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited and time spent on our platform
• Referral sources and navigation patterns
• Course progress and completion rates

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to delivering quality financial education.

• Service delivery: Processing your enrolments, providing course access, and managing your learning journey
• Communication: Sending course updates, educational resources, and responding to your inquiries
• Platform improvement: Analyzing usage patterns to enhance content and user experience
• Payment processing: Handling transactions securely through our payment partners
• Legal compliance: Meeting our obligations under Australian privacy laws and regulations
• Marketing: Sharing relevant financial literacy content (only if you've opted in)

We'll always ask for your permission before using your information in ways not covered by this policy.

Legal Basis for Processing (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, we process your personal information based on:

• Consent: You've agreed to us collecting and using your information for specific purposes
• Contract performance: Processing is necessary to deliver the educational services you've signed up for
• Legal obligations: We need to comply with Australian tax laws, consumer protection requirements, and education standards
• Legitimate interests: Improving our services and protecting against fraud, while respecting your privacy rights

Data Sharing and Third Parties

We work with carefully selected partners to deliver our services. Your information might be shared with:

Service Providers

• Payment processors for secure transaction handling
• Cloud hosting services for platform infrastructure
• Email service providers for course communications
• Analytics tools to understand platform usage

Legal Requirements

We may disclose your information if required by Australian law, court orders, or government requests. This includes cooperating with law enforcement when legally obligated.

What we don't do: We don't sell, rent, or trade your personal information to third parties for their marketing purposes. Ever.

Your Privacy Rights

You have significant control over your personal information under Australian privacy law. Here's what you can do:

To exercise any of these rights, contact us at info@synaroventhi.org or call +61407309047. We'll respond within 30 days and verify your identity before processing requests.

Data Security Measures

Protecting your information is something we take seriously. We've implemented multiple security layers:

• SSL encryption for all data transmitted to and from our platform
• Secure password requirements with encryption at rest
• Regular security audits and vulnerability testing
• Limited employee access to personal data on a need-to-know basis
• Multi-factor authentication for administrative accounts
• Regular backups stored in secure Australian data centres

While we use industry-standard security practices, no online system is completely immune to threats. We encourage you to use strong passwords and report any suspicious activity immediately.

Data Retention and Storage

We don't keep your information longer than necessary. Here's how long we typically retain different types of data:

All data is stored on servers located within Australia or with providers meeting Australian privacy standards. When we delete information, it's permanently removed from our systems within 90 days.

Cookies and Tracking Technologies

Our website uses cookies to function properly and improve your experience. These small files help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like login sessions
• Performance cookies: Help us understand which content is most useful
• Functionality cookies: Remember your settings and preferences
• Analytics cookies: Track aggregated usage patterns to improve our services

You can control cookie settings through your browser, though disabling certain cookies might limit site functionality. Most browsers accept cookies automatically, but you can modify this in your settings.

International Data Transfers

While we primarily store data within Australia, some service providers may process information overseas. When this happens, we ensure adequate protections are in place through:

• Standard contractual clauses approved by the Australian Information Commissioner
• Verification that recipient countries have substantially similar privacy protections
• Additional security measures for sensitive information
• Regular audits of international data processing partners

You can request details about specific international transfers by contacting our privacy team.

Children's Privacy

Our services are designed for adults seeking personal finance education. We don't knowingly collect information from children under 18 without parental consent. If you're under 18 and interested in our courses, please have a parent or guardian contact us first.

If we discover we've inadvertently collected information from a minor without proper consent, we'll delete it within 14 days of discovery.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continuing to use our services after changes take effect means you accept the updated policy.

Complaints and Disputes

If you're unhappy with how we've handled your personal information, we want to hear about it. Here's our process:

• Contact our privacy team at info@synaroventhi.org with details of your concern
• We'll acknowledge your complaint within 7 days and investigate thoroughly
• You'll receive our response within 30 days, outlining our findings and any actions taken
• If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)

The OAIC can be reached at 1300 363 992 or through their website at oaic.gov.au.